Tech+

Tech+ equips aspiring IT professionals with the essential knowledge and hands-on skills to:

— Understand core technology concepts including hardware components, operating systems, networking basics, and cloud fundamentals.

— Install, configure, and troubleshoot devices such as desktops, laptops, mobile platforms, and peripherals in both business and home environments.

— Support software applications by performing installations, updates, and basic troubleshooting across multiple operating systems.

— Identify and resolve connectivity issues using common networking tools and protocols, ensuring reliable access to wired and wireless networks.

— Apply essential cybersecurity practices to protect data, devices, and users from common threats and vulnerabilities.

— Deliver professional IT support by practicing effective communication, documentation, and customer service skills.

— Recognize emerging technologies such as IoT, cloud computing, and AI, and understand their impact on modern IT environments.

A+ (Core 1 & Core 2)

A+ validates the essential skills required for IT professionals to:

— Install, configure, and troubleshoot hardware components, including desktops, laptops, mobile devices, and peripherals.

— Set up and manage operating systems such as Windows, macOS, Linux, Chrome OS, and mobile OS environments.

— Configure and support network connectivity, both wired and wireless, using common protocols and troubleshooting tools.

— Identify and mitigate common security threats, applying best practices for device, data, and network protection.

— Manage virtualization and cloud computing technologies, understanding their role in modern IT environments.

— Perform basic scripting and automation tasks to streamline support and operational efficiency.

— Diagnose and resolve technical issues through structured troubleshooting and professional communication.

— Apply best practices for IT operations, including change management, documentation, and incident response.

— Deliver exceptional customer service, ensuring clear communication and user satisfaction throughout the support process.

Network+

Network+ ensures an IT professional has the knowledge and skills to:

— Understand and configure network infrastructure, including routers, switches, cabling, and wireless technologies.

— Implement and manage IP addressing, subnetting, and routing to ensure reliable data communication across networks.

— Identify and troubleshoot connectivity issues using standard networking tools, protocols, and diagnostic techniques.

— Configure and secure network devices to support performance, access control, and data protection.

— Monitor and maintain network performance, availability, and reliability through proactive management practices.

— Apply network security concepts such as firewalls, VPNs, and authentication to safeguard network operations.

— Support emerging and enterprise technologies, including virtualization, cloud networking, and IoT integration.

Security+

Security+ ensures a security professional has the knowledge and skills to:

— Identify and analyze different types of threats, attacks, and vulnerabilities — including malware, social engineering, and application-based exploits.

— Deploy and manage security technologies such as firewalls, intrusion detection systems (IDS), and endpoint protection to safeguard networks and devices.

— Design and implement secure network architectures, systems, and protocols that support a resilient security posture.

— Control access and identity through effective authentication, authorization, and accounting practices to maintain secure user management.

— Evaluate and mitigate risk using risk assessments, mitigation planning, and business continuity strategies.

— Apply cryptographic principles including encryption, PKI, and digital signatures to protect data confidentiality and integrity.

— Enforce compliance and operational security by developing and maintaining policies, procedures, and best practices aligned with industry standards.